Payment Policy

At PawsterShop, we aim to provide a safe, secure and convenient payment experience for all our customers.

1. Payment Methods

We accept payments through Stripe Card Payments.

Customers can securely pay for their orders using eligible debit or credit cards, including major card providers supported by Stripe.

Available payment methods may vary depending on your location, card issuer and other factors.

2. Secure Payments

All payments made through our website are securely processed by Stripe, a trusted payment service provider.

Your card payment information is transmitted securely and is not stored directly on PawsterShop's servers.

Stripe uses industry-standard security measures designed to help protect your payment information and prevent unauthorised access.

3. When Will I Be Charged?

Your payment will normally be processed when you place your order.

Your order will only be confirmed once the payment has been successfully authorised.

If your payment is declined or cannot be authorised, your order may not be completed.

4. Payment Verification

For security purposes, Stripe or your card issuer may require additional verification before a payment can be completed.

This may include additional authentication through your bank or card provider.

If additional verification is required, please follow the instructions displayed during checkout.

5. Payment Declined

If your payment is declined, please check that:

Your card details have been entered correctly;
Your card has not expired;
You have sufficient funds or available credit;
Your billing information is correct;
Your bank or card provider has not blocked the transaction.

If your payment continues to be declined, we recommend contacting your bank or card provider.

You may also try another eligible payment card.

6. Currency

All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.

If your card or bank account uses a different currency, your card issuer may apply currency conversion fees or other charges.

Any such charges are determined by your bank or card provider and are outside the control of PawsterShop.

7. Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation by email.

Please keep your order confirmation for your records.

If you do not receive an order confirmation after completing your purchase, please contact us at:

contact@pawstershop.com

8. Refunds

If you are eligible for a refund in accordance with our Refund & Return Policy, the refund will normally be issued to the original payment method used to place the order.

Once a refund has been processed by us, the time it takes for the funds to appear in your account may depend on your bank or card provider.

9. Payment Security and Fraud Prevention

To protect our customers and our business, PawsterShop reserves the right to review or cancel orders where a transaction appears suspicious, unauthorised or potentially fraudulent.

In some circumstances, we may contact you to request additional information needed to verify an order.