Shipping Policy

At PawsterShop, we want to make your shopping experience as simple and transparent as possible. Below you will find all the information you need about our shipping process, delivery times and tracking.

1. Shipping Destinations

We currently ship orders to addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Some remote or restricted areas may have different delivery times or additional shipping charges. If this applies to your order, we will contact you if necessary.

2. Processing Time

All orders are carefully prepared before being dispatched.

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Please note that orders placed on weekends or UK bank holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

3. Delivery Times

Estimated delivery times are:

Standard Delivery: 5–10 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to circumstances outside our control, including courier delays, severe weather, public holidays or other unforeseen circumstances.

The estimated delivery time begins after your order has been processed and dispatched.

4. Shipping Costs

Shipping costs will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions or other shipping offers. Any applicable promotion will be clearly stated on our website.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with a tracking number.

You can use the tracking information provided to check the progress of your delivery.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

If your tracking information has not been updated for several days, please contact us and we will be happy to assist you.

6. Delayed Deliveries

While we do our best to ensure your order arrives within the estimated delivery timeframe, delays can occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us at:

contact@pawstershop.com

When contacting us, please include your order number so that we can investigate the status of your delivery.

7. Incorrect or Incomplete Delivery Address

Please make sure that your delivery address is correct and complete when placing your order.

PawsterShop cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery address, please contact us at contact@pawstershop.com as soon as possible.

We will do our best to update the address before the order is dispatched. However, once an order has been shipped, we may be unable to make changes.

8. Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, we recommend checking:

• Around your property and any safe places;

• With household members or neighbours;

• Whether the courier left the parcel in a designated safe location;

• The delivery information provided by the courier.

If you still cannot locate your parcel, please contact us at contact@pawstershop.com and we will assist you in investigating the matter with the delivery provider.

9. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the damaged packaging and the product and send them to contact@pawstershop.com along with your order number.

This will help us assess the situation and determine the appropriate solution.

10. Multiple Items in One Order

Depending on product availability, warehouse location and shipping arrangements, items from the same order may occasionally be dispatched separately.

If this happens, you may receive more than one delivery and separate tracking information.

You will not be charged additional shipping fees simply because your order is dispatched in multiple parcels, unless otherwise stated at checkout.

11. Customs, Duties and Taxes

For deliveries within the United Kingdom, any applicable taxes or charges will be handled in accordance with the applicable UK rules.

If an order is subject to any additional charges that are the customer's responsibility, these will be communicated where applicable.

12. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: contact@pawstershop.com

Our customer support team will be happy to assist you.

PawsterShop
Pet products for happier pets and their humans.