Return and Refund Policy
Returns & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, free from any signs of use, with all original tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.
To start a return, please contact us at contact@pawstershop.com.
If your return is approved, we will provide you with a return shipping label, along with instructions on how and where to send your parcel.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at any time at:
Damaged Items or Issues with Your Order
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or different from the item you ordered.
We will assess the issue and work with you to find the most appropriate solution.
Exchanges
The quickest way to ensure that you receive the item you want is to return the item you currently have.
Once your return has been approved, you can place a new order for the item you would like.
14-Day Cooling-Off Period — European Union
Without prejudice to the conditions above, if your order is being delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.
As mentioned above, the item must be in the same condition in which you received it: unused, free from any signs of use, with all original tags attached and in its original packaging.
You will also need to provide your receipt or proof of purchase.